Terms
Terms and conditions for purchases and shipping:
DELIVERY AND SHIPPING TERMS
- Delivery is by 3 different methods:
- Normal post with tracking
- This is the most economical way to receive your parcel. Selecting this option means that your parcel will be delivered to your nearest post office counter from where you will need to collect. You must therefore supply a valid postal address at the time of placing your order. Delivery can take up to 10 working days from date of dispatch.
- Post office (counter collection)
- This is an economical and quick way of receiving your parcel. Selecting this option means that your parcel will be delivered to your nearest post office counter from where you will need to collect. You must therefore supply a valid postal address at the time of placing your order. Delivery can take up to 7 working days from date of dispatch.
- Courier (door-to-door delivery)
- Selecting this option means that your parcel will be delivered to your door. You must supply a physical address where someone will be available to receive your parcel. Delivery can take 2 - 4 working days from date of dispatch.
- For A Kid assumes no liability for orders shipped to incomplete or incorrect shipping addresses supplied by the customer. Any additional fees for such orders will be the responsibility of the customer.
- For A Kid cannot be held liable for missing or damaged parcel in transit, through the post office or the couriers.
- If a package is refused upon delivery, the customer will be responsible for all shipping charges incurred for the return of the item. Charges will be applied to any refund due to refusal. This policy does not apply to any merchandise that is received defective or damaged.
- All orders will only be dispatched once payment reflects in our bank account. Dispatch of parcels will be within 2-3 days of receipt and clearance of payment. Products that are imported from international suppliers could take up to 6 weeks to be delivered. We will notify you on your purchase if stocks are sold out and will be shipped as soon as they become available.
Return policy
- Personally inspect packaging and note any damage on the receiving ticket before signing for it. If you have not opened the packages please write the words "unchecked" next to your name.
- Please report any shortages or damages within 24 hours from the date of receiving your merchandise in writing via e-mail or fax. Please explain the problem or defect and include any photographs if possible so that we may best assist you. It may be that only a replacement part is required instead of shipping the complete product back to us, which will be issued at our own discretion.
- All merchandise is inspected before despatch and, should it be returned, will be inspected upon arrival at our end. Any returned items must be in the original condition with packaging and literature intact or in suitable similar packaging. Please enclose a copy of the original invoice and a letter stating the reason for return. Please e-mail us first to advise us about the defect, should you wish to return goods with defects or that have been damaged in transit. Please do not write on the box or deface the product packaging.
- If it is subsequently found that the returned merchandise is not defective or damaged, the customer will be liable for all shipping costs.
- There is a 6 month swap-out warrantee on electronic goods like the pool alarms or child locators, for mechanical or electronic failure. For A Kid will not swap out products that have been tampered with or abused.
- For a Kid will not be held liable to replace dead batteries in products and the onus is on the client to replace batteries regularly on the electronic products. Exchanges will not made for products with dead batteries.
Should you experience any problems please contact Ally
